Terms & Conditions

These Terms govern your relationship with the operator of Griffon when you access and use the online casino services provided via griffoncoi.com from within the United Kingdom. By registering an account, logging in, depositing funds or placing any bet on griffoncoi.com, you agree to be bound by these Terms.

The services are operated for UK players by AG Communications Limited, a company based at High Street, Sliema SLM 1549, Malta, which is licensed and regulated by the UK Gambling Commission under account number 39483 for the provision of remote casino services to customers in Great Britain. Participation in the national self-exclusion scheme GAMSTOP and the use of the Alternative Dispute Resolution service IBAS are mandated under this licence.

These Terms must be read together with the Privacy Policy, the Bonus Policy, the Responsible Gaming information and any game-specific or promotion-specific rules published on griffoncoi.com, all of which form part of your agreement with the Operator.

Effective date: 1 January 2026. These Terms are provided for general informational purposes and must be reviewed and approved by AG Communications Limited and its legal advisers before being used as binding terms on griffoncoi.com.

Definitions

In these Terms, unless the context requires otherwise, the following terms have the meanings set out below:

Operator means AG Communications Limited, headquartered at High Street, Sliema SLM 1549, Malta, which operates Griffon for UK players under UK Gambling Commission Remote Operating Licence number 39483.
Website means the online gambling site operated for UK players at griffoncoi.com and any sub-pages such as /info/terms/, /info/privacy/ and related informational pages.
Services means all gambling and ancillary services made available on the Website, including but not limited to online casino games, live dealer games, promotional offers and customer support.
User or Player means any natural person who registers an account, accesses or uses the Services on the Website.
Account means a personal online gambling account opened and maintained by a Player with the Operator for the purpose of using the Services.
Bet or Wager means any stake of real-money funds placed by a Player on the outcome of a game or event available on the Website, including stakes placed using bonus funds where applicable.
Bonus means any funds, free spins, free bets, cashback, tokens or other promotional value credited to an Account by the Operator which are subject to specific conditions, including wagering requirements and expiry dates, as detailed in these Terms and in the Bonus Policy.
Promotion means any offer or campaign (including welcome offers, reload bonuses, tournaments and loyalty rewards) communicated on the Website, by email, SMS or other channels and which is subject to specific promotional terms.
Payment Method means a debit card, e-wallet, bank transfer or other funding instrument accepted by the Operator for deposits and withdrawals to and from an Account. For UK players, credit cards may not be used for gambling transactions.
Responsible Gambling Tools means the safer gambling facilities made available on the Website, including deposit limits, loss limits, session limits, time-outs and self-exclusion options, and participation in the GAMSTOP national self-exclusion scheme.
Self-Exclusion means a restriction requested by the Player to prevent access to gambling services for a defined period, either locally on the Website or via the national GAMSTOP scheme, which applies across all participating UK-licensed operators.
ADR Provider means an Alternative Dispute Resolution entity approved by the UK Gambling Commission to resolve disputes between players and operators, currently the Independent Betting Adjudication Service (IBAS), available at https://ibas-uk.com/.
Regulator means, in respect of UK players, the UK Gambling Commission, whose public register entry for the Operator can be consulted at https://gamblingcommission.gov.uk/public-register/business/detail/39483.

Account Registration

Eligibility

Age and location: To open an Account on Griffon and use the Services, you must be at least 18 years old and physically located in Great Britain (England, Scotland or Wales) at the time of gambling. Access from jurisdictions where online gambling is illegal is strictly prohibited.
Single account rule: You may hold only one Account with the Operator for use on griffoncoi.com. Accounts created under different names, email addresses or details, or on sister brands operated by AG Communications Limited (including but not limited to Karamba and MrPlay) may be reviewed collectively for responsible gambling and bonus-abuse purposes.

Registration Process and Verification

Registration information: When creating an Account, you must provide accurate and complete information, including your legal name, date of birth, residential address, email address and, where requested, your mobile number. You must update this information promptly if it changes.
Identity and age checks: In line with UK regulations, the Operator will verify your age and identity before you can deposit, wager real funds, access free-play or demo modes, or withdraw any funds. Verification may include electronic checks and/or the collection of documents such as a passport or ID card, proof of address and evidence of payment method ownership.
Source of funds and AML checks: To comply with anti-money laundering and counter-terrorist financing obligations, the Operator may request information on your source of funds, source of wealth or occupation, and may suspend or close your Account and/or withhold funds if you do not cooperate with these checks.
GamStop and other checks: The Operator will check your details against the national self-exclusion scheme GAMSTOP and other relevant databases. If you are registered with GAMSTOP, your access to griffoncoi.com and any other AG Communications Limited brands (including Karamba and MrPlay) will be blocked for the duration of your self-exclusion.

Account Security and Use

Login credentials: You must keep your username, password and any other security credentials confidential and not share them with any third party. You are responsible for all activity carried out under your Account unless the Operator has failed to employ reasonable security measures.
Unauthorised access: If you suspect that your Account has been compromised, you must change your password immediately and contact customer support via the Website. The Operator may suspend the Account while investigations are carried out.
Prohibited use: Accounts may not be used for any unlawful purpose, including fraud, money laundering, collusion, chargeback abuse or bonus abuse. The Operator may close, suspend or restrict your Account if misuse is suspected, including where related misuse is detected on sister brands operated by AG Communications Limited.

Betting & Gameplay Rules

Placing Bets

Stake limits: Each game has minimum and maximum stake limits, which are displayed in the game interface or rules. You may place a Bet only if you have sufficient cleared real-money or eligible bonus funds in your Account.
Bet confirmation: A Bet is considered placed once it has been accepted by the Operator's servers and appears in your game or transaction history. If a Bet is not confirmed due to technical or connectivity issues, it will not be deemed to have been placed.
Game rules: The rules of each game, including paytables, winning combinations and special features, are provided within the game itself or in a linked information section. In the event of any inconsistency, the rules and RNG settings supplied by the game provider prevail.

Bet Modification, Cancellation and Settlement

Finality of bets: Once a Bet has been confirmed, you cannot modify or cancel it. Bets are settled based on the final result produced by the underlying game system or live dealer, as recorded by the Operator's systems.
Technical malfunctions: In the case of a technical malfunction of the Website, game, RNG, communication systems or hardware, all affected Bets may be voided and the stake for such Bets refunded to your Account. Malfunctions of your own equipment or internet connection do not automatically entitle you to a refund.
Obvious errors: If a Bet is accepted at odds, paytables or conditions that are manifestly incorrect or clearly outside the normal range due to a technical or human error (a "palpable error"), the Operator may void the Bet or settle it at the correct terms that should have applied.

Conduct, Collusion and Fair Play

Prohibited behaviour: You must not engage in any form of cheating, collusion, exploitation of software bugs, use of automated systems (bots) or any other activity that provides an unfair advantage or undermines game integrity. The same applies across other AG Communications Limited brands such as Karamba and MrPlay.
Live casino and chat rules: Where chat or messaging features are available (including in live casino rooms), you must behave respectfully. Insults, harassment, hate speech, threats, spam, promotion of other services, or attempts to influence other players' decisions are strictly prohibited.
Investigation and action: The Operator may review game logs, payment activity and communications to investigate suspected misconduct, may suspend your Account while doing so, and may withhold or void winnings and/or close your Account where cheating, collusion or fraud is reasonably established.

Bonus Terms

Activation and Wagering Requirements

Bonus allocation: Bonuses and Promotions on Griffon are discretionary and may be granted upon registration, deposit, participation in specific offers or by individual invitation. All Bonuses are subject to these Terms and the detailed rules in the Bonus Policy.
Wagering obligations: Unless stated otherwise, Bonus funds and any winnings derived from them are subject to wagering requirements that must be met within a specified timeframe (for example, a multiple of the Bonus amount within a fixed number of days). Until the wagering requirements are met, you may not be able to withdraw Bonus funds or associated winnings.
Expiry: Bonuses, including free spins, may expire if wagering requirements are not completed within the stated period. On expiry, remaining Bonus funds and any winnings generated from them may be removed from your Account.

Game Restrictions and Prohibited Actions

Game weighting: Different games may contribute differently towards wagering requirements. For example, some slots may contribute 100%, whereas table games, live casino or certain low-risk betting patterns may contribute less or 0%. Details are provided in the Bonus Policy and/or specific promotional terms.
Excluded games and tactics: Certain games or game types may be excluded from Bonus play. Prohibited betting patterns or strategies, such as placing minimal-risk bets, covering most outcomes, or significantly increasing stake after a win, may be treated as Bonus abuse.
Multi-brand abuse: Using multiple accounts or multiple AG Communications Limited brands (including Karamba, MrPlay or other sister sites) to gain an unfair promotional advantage, circumvent staking limits or exploit welcome offers is strictly prohibited and may lead to Bonus removal, voided winnings, Account closure and network-wide restrictions.

Combining Promotions and Bonus Abuse

Non-combination rule: Unless expressly allowed in specific promotional terms, Bonuses and Promotions cannot be combined. You may participate in only one active welcome offer or other primary Promotion at a time.
Maximum stakes and withdrawals: Promotional terms may impose a maximum stake per spin, hand or bet while wagering a Bonus, as well as caps on the amount of winnings that can be withdrawn from certain free spin or no-deposit offers. Breach of these limits may result in forfeiture of Bonus funds and associated winnings.
Operator's rights: Where Bonus abuse, irregular play or breach of Bonus terms is suspected, the Operator may remove Bonuses, cancel Bonus-related winnings, restrict eligibility for future Promotions across griffoncoi.com and other AG Communications Limited brands, and, where appropriate, close the Account.

Payments & Withdrawals

Deposit Methods and Limits

Accepted methods: For UK players, the Operator typically accepts deposits via eligible debit cards, selected e-wallets and bank transfers, as indicated in the cashier section of griffoncoi.com. The use of credit cards for gambling transactions is prohibited under UK law.
Crypto-assets: While references to crypto-assets may exist in general materials, the Operator does not currently accept cryptocurrency as a direct Payment Method for UK players under licence 39483. Any future change will be clearly communicated on the Website.
Deposit limits: Minimum and maximum deposit amounts apply per transaction and per Payment Method and are shown in the cashier. You may also set personal deposit limits as part of the Responsible Gambling Tools.
Bank statement descriptor: Payments to and from your Account may appear on your bank statement under the name "AG Communications" or a similar descriptor rather than Griffon or Griffon.

Withdrawals and Processing

Withdrawal requests: You can request a withdrawal of available funds via the cashier, subject to completion of any applicable wagering requirements, verification checks and minimum/maximum withdrawal thresholds.
Payment Method rules: Where possible, withdrawals will be processed back to the same Payment Method used for deposit. The Operator may require you to withdraw to a particular method for security or regulatory reasons.
Processing times: The Operator aims to process withdrawal requests within a reasonable timeframe (for example within a few business days), but actual receipt of funds depends on third-party payment providers and banks. Any indicative timeframes shown on the Website are estimates only.
Verification before payout: The Operator may require completion of identity, payment method ownership and source-of-funds checks before processing withdrawals. Failure to provide requested documentation may result in cancellation or delay of withdrawals and possible Account suspension.

Fees, Chargebacks and Refunds

Fees: The Operator will disclose any fees or charges applied to deposits or withdrawals in the cashier. Third-party providers or banks may apply their own fees, which are outside the Operator's control.
Chargebacks: You must not seek to revoke, charge back or otherwise reverse a valid transaction. If a chargeback occurs, the Operator may recover the amount, charge reasonable administrative costs, void Bets and Bonuses, and close or suspend your Account across griffoncoi.com and, where appropriate, other AG Communications Limited brands.
Refunds of bets and bonuses: Once a Bet has been placed and accepted, it cannot be cancelled by you. Refunds of stakes or restoration of Bonuses will only be made where the Operator is obliged to do so under these Terms (for example, in the case of technical malfunctions or palpable errors) or at the Operator's sole discretion. No refund is due where a loss results from your own error, internet connection issues or non-compliance with these Terms.

Limitation of Liability

Operator's Obligations

Provision of Services: The Operator will use reasonable skill and care to provide the Services in accordance with these Terms, to maintain accurate records of transactions and game outcomes, and to operate games in a fair and transparent manner using certified random number generators where applicable.
Accuracy of information: The Operator endeavours to ensure that information, including game rules, paytables and promotional details, is accurate and up to date. However, occasional errors or omissions may occur, and the Operator reserves the right to correct them in accordance with these Terms.

Exclusions and Limitations

Exclusions: To the fullest extent permitted by law, the Operator is not liable for: (a) loss or damage arising from your failure to comply with these Terms; (b) losses attributable to your hardware, software, network, internet connection or telecommunications failures; (c) indirect, consequential or special losses, including loss of profits, business, data or goodwill; or (d) any acts or omissions of third-party service providers beyond the Operator's reasonable control.
Liability cap: In relation to any particular Bet, game or transaction, the Operator's maximum aggregate liability to you (whether in contract, tort or otherwise) is limited to the amount of the stake placed on that Bet or game, or the balance of real-money funds in your Account at the time of the relevant event, whichever is lower.
Non-excludable rights: Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited under the laws of England and Wales and applicable UK consumer protection legislation.

Intellectual Property Rights

Ownership and Licence

Operator and licensors: All intellectual property rights in and to the Website and Services, including but not limited to text, graphics, logos, icons, images, audio-visual content, software, source code and underlying databases, are owned by the Operator, its group companies (including Aspire Global International LTD) or its licensors.
Branding: The names and logos associated with Griffon, Griffon, and other AG Communications Limited brands such as Karamba and MrPlay are trademarks or registered trademarks of the Operator or its group companies. You may not use these marks without prior written permission.
Limited personal licence: The Operator grants you a limited, non-exclusive, non-transferable licence to access and use the Website and Services on your own devices for personal, non-commercial entertainment purposes only, subject to these Terms.

Restrictions

No unauthorised copying: You must not copy, reproduce, distribute, modify, publish, display, perform, transmit, create derivative works from, or otherwise exploit any part of the Website or its content without the Operator's prior written consent, except where such use is expressly permitted by law.
No reverse engineering: You must not attempt to decompile, reverse engineer or otherwise access the source code of the Website or any associated software, nor interfere with or circumvent security features or technical measures designed to protect the Services.
Third-party content: Some games and content are provided by third-party suppliers under licence. You agree to comply with any additional terms that such licensors may impose, where notified or made available within the relevant games.

Privacy & Data Protection

Privacy framework: The Operator processes personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018, and as further described in the Privacy Policy available on griffoncoi.com.
Use of data: Your personal data may be used for purposes including account administration, provision of the Services, verification of identity and age, responsible gambling monitoring (including participation in GAMSTOP), prevention of fraud and money laundering, regulatory reporting and handling of complaints and disputes, including with IBAS where relevant.
Further information: By using the Services, you acknowledge that you have read and understood the Privacy Policy, which explains in more detail how your data is collected, used, shared, stored and protected, as well as your rights and choices.

Changes to Terms

Right to amend: The Operator may update or amend these Terms from time to time, for example to reflect changes in law, regulatory guidance, industry practice, product features or business operations.
Notice of changes: Material changes will, where reasonably practicable, be notified to you in advance via email, account messages, prominent banners or pop-ups on the Website, and by updating the "Effective date" at the top of these Terms.
Acceptance of changes: Your continued use of the Services after the updated Terms take effect will constitute your acceptance of them. If you do not agree with any change, you must stop using the Website, cease placing Bets and request closure of your Account, subject to withdrawal of any eligible funds in accordance with these Terms.

Termination & Suspension

By the Player

Account closure: You may request closure of your Account at any time via the account settings or by contacting customer support. Closure will not affect any rights or obligations that have already accrued.
Self-exclusion: You may request self-exclusion from griffoncoi.com for defined periods, and you may also register with GAMSTOP to self-exclude across all participating UK-licensed operators, including other AG Communications Limited brands such as Karamba and MrPlay. During self-exclusion, you must not attempt to open new accounts or circumvent restrictions.

By the Operator

Suspension and investigation: The Operator may temporarily suspend your Account and/or withhold funds where there is reason to suspect breach of these Terms, fraud, money laundering, problem gambling concerns, chargeback risk, Bonus abuse, use of multiple accounts or other irregular activity (including related conduct on sister brands).
Termination: The Operator may close your Account on reasonable grounds, including but not limited to serious or repeated breach of these Terms, provision of false information, failure to complete required verification checks, aggressive or abusive behaviour towards staff or other players, or regulatory requirements, including a GamStop match.
Effect on funds: Upon closure, any remaining real-money balance, less any amounts properly withheld under these Terms or required to be withheld by law or regulation, will be returned to you using an appropriate Payment Method. Winnings and Bonuses obtained in breach of these Terms may be voided.

Governing Law & Jurisdiction

Applicable law: These Terms, their subject matter and formation (and any non-contractual disputes or claims) are governed by and construed in accordance with the laws of England and Wales, without prejudice to any mandatory consumer protection rights that may apply.
Complaints procedure: If you have a complaint about the Services, you should first contact customer support via griffoncoi.com, providing full details. The Operator will investigate and attempt to resolve your complaint in line with its internal complaints procedure.
Alternative Dispute Resolution: If you remain dissatisfied once the Operator's complaints process is exhausted, and your complaint relates to gambling transactions, you may refer the dispute free of charge to the Operator's appointed ADR Provider, the Independent Betting Adjudication Service (IBAS), via https://ibas-uk.com/, as long as the dispute falls within IBAS's remit.
Court jurisdiction: Subject to the ADR process set out above, the courts of England and Wales will have non-exclusive jurisdiction over any dispute arising from or in connection with these Terms or your use of the Services.

Contact Information

Operator details: Griffon is operated for UK players by AG Communications Limited, headquartered at High Street, Sliema SLM 1549, Malta. The Operator is licensed and regulated by the UK Gambling Commission under account number 39483, as shown on the public register at https://gamblingcommission.gov.uk/public-register/business/detail/39483.
Website and online support: The primary point of contact for customer support is via the official Website at https://griffoncoi.com, where you can access live chat (where available), contact forms and updated support details.
Email and telephone: The specific customer support and legal-contact email addresses and telephone numbers may be updated from time to time. Please refer to the "Contact Us" or equivalent section on griffoncoi.com for the most current email addresses and telephone numbers for customer support and for formal legal or regulatory correspondence.
Responsible gambling and policies: Further information on safer gambling, self-exclusion, GamStop, and related support services is available on the Responsible Gaming page at https://griffoncoi.com/info/responsible-gaming/. Details of Bonus rules are set out at https://griffoncoi.com/info/bonus-policy/, and data protection information at https://griffoncoi.com/info/privacy/.