Responsible Gaming

At Griffon, operated online via griffoncoi.com under UK Gambling Commission Remote Operating Licence 39483 held by AG Communications Limited, gambling is intended to be a form of entertainment, not a way to make money or solve financial problems. Responsible gaming means making informed, conscious decisions about when, how, and how much you play, while staying in control of your time and budget.

This page explains the tools, limits, and support options available to you, as well as independent help resources, so that you can enjoy our products safely. If you ever feel that your play is becoming stressful rather than enjoyable, the Griffon team is committed to supporting you with practical measures, guidance, and, where appropriate, intervention.

We comply with all applicable UK regulations, including mandatory participation in GamStop and the use of IBAS as our Alternative Dispute Resolution (ADR) provider, and we take our duty of care to our players very seriously.

Risk Awareness

Most players enjoy gambling occasionally without experiencing harm. However, for some people gambling can become problematic and lead to financial, emotional, or social difficulties. Recognising the early warning signs is an important step towards staying in control.

Common Signs of Problem Gambling

• Spending more time or money on Griffon than you originally planned, or chasing losses by increasing your stakes.
• Frequently thinking about gambling, even when you are not playing (for example at work, during family time, or late at night).
• Gambling to escape stress, loneliness, anxiety, or other negative emotions rather than for entertainment.
• Hiding or lying about the extent of your gambling to friends, family, or colleagues.
• Borrowing money, using overdrafts or credit cards, or selling possessions in order to continue gambling.
• Neglecting work, study, or family responsibilities because of gambling sessions or related worry.
• Feeling irritable, restless, or distressed when you try to cut down or stop gambling.

Quick Self-Assessment Checklist

Consider the following questions and answer them honestly. If you answer "yes" to several of these, we strongly encourage you to use the tools on Griffon and seek professional support:

• Have you in the last 12 months spent more money on Griffon than you could comfortably afford to lose?
• Have you tried to win back money you lost by returning to play as soon as possible ("chasing losses")?
• Have you ever hidden receipts, bank statements, or the fact that you are gambling from someone close to you?
• Have you borrowed money, taken out credit, or used funds meant for bills or essentials to gamble?
• Do you feel anxious, depressed, or guilty after gambling, but find yourself continuing to play?
• Have friends, family, or colleagues commented on the amount of time or money you spend on gambling?

If these questions raise concerns, please consider setting stricter limits, taking a break, or using self-exclusion, and contact independent support organisations listed on this page. If you believe you are at immediate risk of harm, please seek urgent help from healthcare or emergency services.

Limits & Tools

Griffon provides a range of tools on griffoncoi.com to help you manage your gambling. These tools are available to all registered UK players and are designed to support safe play in line with UK Gambling Commission requirements.

Deposit Limits (Daily, Weekly, Monthly)

1. Access your account: Log in to Griffon and go to "My Account" or the equivalent area in the site header.
2. Open Responsible Gaming tools: Select "Responsible Gaming" or "Play Safe", then choose the "Deposit Limits" section.
3. Choose your period: You can set separate limits for a day, a week, and a month. For each period, enter the maximum total amount you are prepared to deposit (for example, £20 per day, £50 per week, £150 per month).
4. Confirm your settings: Check the figures carefully and click "Save" or "Confirm". Once set, you will not be able to deposit more than these limits during the selected periods.
5. Changing your limits: You can reduce your limits at any time, and the change will normally apply immediately. Any request to increase or remove limits is subject to a mandatory cooling-off period (typically at least 24 hours) and may trigger further checks in line with our UKGC obligations.

We strongly recommend setting conservative limits that reflect what you can comfortably afford after all bills and essentials have been paid.

Time Limits and Session Management

To help you manage the time you spend on Griffon, you may have access to session timers or reality check tools:

• Session timers / reality checks: Within the "Responsible Gaming" area of your account, you can usually enable a notification that appears after a set period (for example, every 30, 60, or 90 minutes) showing how long you have been playing and your net result. When prompted, you can choose to continue or log out.
• Manual breaks: If you feel tired, emotional, or frustrated, we recommend logging out immediately and revisiting the site only when you feel calm and in control.

Short-Term Breaks ("Time-Out")

If you need a short pause from gambling but do not feel ready for a longer self-exclusion, you can request a Time-Out from Griffon:

1. Navigate to Time-Out: Log in, go to "My Account" > "Responsible Gaming" and select "Time-Out" or "Short Break".
2. Select duration: Choose a break period, typically from 24 hours to 72 hours (and, where available, up to several weeks).
3. Confirm your choice: Read the information carefully and confirm. Once activated, you will not be able to log in or place bets during the Time-Out period.
4. End of Time-Out: At the end of the chosen period, your account will automatically become accessible again. If you feel you need a longer break, consider setting another Time-Out or using self-exclusion or GamStop.

Using limits and Time-Outs early, before problems develop, is one of the most effective ways to maintain control over your gambling behaviour.

Self-Exclusion

Self-exclusion is a formal agreement between you and Griffon that we will prevent you from gambling with us for a defined period. It is designed for players who feel that they are at risk of harm and need stronger protection than standard limits or Time-Outs.

How to Request Self-Exclusion on Griffon

1. Log in and access Responsible Gaming: Sign in to your account on griffoncoi.com, go to "My Account", and select "Responsible Gaming".
2. Open the Self-Exclusion section: Click on "Self-Exclusion". You may also request self-exclusion by contacting customer support if you cannot access your account.
3. Choose the exclusion period: Select the length of time you wish to be excluded. Options typically start from 6 months and may extend to several years or permanent (lifetime) self-exclusion.
4. Read and confirm the conditions: Carefully review the information about what self-exclusion means. You will be asked to confirm that you understand and accept these conditions.
5. Submit your request: Finalise your decision by clicking "Confirm Self-Exclusion". You should receive an on-screen confirmation and/or an email once the self-exclusion has been applied.

Consequences of Self-Exclusion

• Account access: During the self-exclusion period, you will not be able to log in, deposit, or place wagers on Griffon. You should not attempt to circumvent this by creating new accounts; if we detect such attempts, those accounts will be closed.
• Marketing communications: We will take reasonable steps to stop sending you marketing materials by email, SMS, or other channels in line with UKGC requirements.
• Existing balances: Where permitted by applicable regulations and our terms and conditions, any remaining withdrawable balance can ordinarily be paid out to you after self-exclusion is applied. In some cases, you may need to contact customer support to arrange withdrawal subject to identity and security checks.
• Irreversibility: Self-exclusion cannot be cancelled or shortened before the end of the selected period. Once the minimum exclusion period has ended, your account does not automatically reopen; you may be required to contact us to request reactivation, which is always subject to further review and a mandatory cooling-off period.

GamStop and Network-Wide Protection

Griffon, operated by AG Communications Limited under UKGC licence 39483, participates in the national GamStop self-exclusion scheme, which covers most online gambling operators licensed in Great Britain.

• Registering with GamStop: If you believe you are at serious risk of gambling harm, we strongly recommend registering at www.gamstop.co.uk, where you can choose exclusion periods (for example 6 months, 1 year, or 5 years) that apply across all participating UK online operators.
• Effect on Griffon: If you are registered with GamStop, we are required to take steps to prevent you from using Griffon and other participating brands in our network.
• Additional internal restrictions: Because Griffon is part of a wider network of brands operated by AG Communications Limited under the Aspire Global umbrella, any self-exclusion or risk-related restriction you request with one participating brand may, in some circumstances, affect other brands in the same network, in line with regulatory guidance and our safer gambling obligations.

Support Resources

Professional, confidential support is available to anyone affected by gambling, including family members and friends. The following resources are particularly relevant for players of Griffon in the United Kingdom.

Local Support in the United Kingdom

• National Gambling Helpline (GamCare): Call 0808 8020 133 free of charge, 24 hours a day, 7 days a week. Trained advisers offer confidential advice, information, and emotional support in English.
• GamCare Online Services: Visit www.gamcare.org.uk for live chat, self-help resources, and moderated forums for people experiencing gambling problems and their families.
• BeGambleAware: The website www.begambleaware.org provides information, practical tips, and links to treatment services across the UK.
• NHS Gambling Services: In England, specialised NHS clinics offer structured treatment for gambling addiction. You can access information via the NHS website or by speaking to your GP about local referral options.

International Support Organisations

These organisations operate independently of Griffon and AG Communications Limited. They provide confidential advice, group support, and, in some cases, structured therapy programmes. You do not need to be a customer of any particular operator to use them.

National Self-Exclusion Schemes

• United Kingdom - GamStop: A free self-exclusion service covering most UK-licensed online gambling operators. Register at www.gamstop.co.uk to exclude yourself from online gambling sites and apps that participate in the scheme, including Griffon.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego): A national register that allows individuals to request exclusion from licensed gambling operators in Spain. Visit the Spanish regulator's official website for information if you reside there.
• Other jurisdictions: Many countries maintain similar registers or self-exclusion tools. If you are accessing Griffon from outside the UK under local rules, please check your national regulator's website for available options.

Blocking Software and Device Controls

In addition to limits on Griffon and national self-exclusion schemes, you may wish to use blocking tools on your devices:

• Gamban: Software that blocks access to gambling websites and apps on your devices. Visit www.gamban.com for details.
• BetBlocker: Free software that allows you to restrict access to gambling content across various platforms. See www.betblocker.org for more information.
• Other tools and parental controls: Additional apps (such as certain DNS-based filters and parental controls) can help you limit access to gambling sites. These can be particularly useful for protecting minors and supporting vulnerable adults in your household.

Family and Friends Support

Gambling-related harm often affects family members and close friends. The following resources provide information and community support specifically tailored to them:

• GamCare forums for family and friends: Online discussion boards where you can share experiences and receive support from others in similar situations.
• Gambling Therapy - family and friends groups: Online groups and counselling for people impacted by someone else's gambling.
• Local counselling services: Many charities and therapists in the UK offer support for affected others. Your GP or local mental health services can often provide referrals.

All of the support resources mentioned above treat your information with strict confidentiality. They are independent organisations staffed by trained professionals and volunteers who understand gambling-related issues and can help you explore your options calmly and safely.

Help for Family

If you are worried about someone you know who uses Griffon or other gambling services, it can be difficult to know how to respond. While you cannot force someone to seek help, you can provide support, set boundaries, and encourage them to use the tools and services available.

Talking to Someone About Their Gambling

• Choose the right moment: Try to speak when the person is sober, calm, and not actively gambling or in a crisis.
• Use non-judgmental language: Focus on how their gambling makes you feel and the specific behaviours you have observed, rather than making accusations. For example: "I'm worried because I've noticed..."
• Listen actively: Allow them to express their feelings and worries without interruption. Acknowledge that change can be difficult and may take time.
• Encourage practical steps: Suggest setting deposit limits, taking a Time-Out, or using self-exclusion tools on Griffon and GamStop, and offer to help them through the process if they wish.

Support Resources for Families and Friends

• GamCare family and friends services: Information, one-to-one support, and group sessions for those affected by someone else's gambling, accessible via www.gamcare.org.uk.
• Gambling Therapy - affected others: Online support groups and resources for partners, parents, and other relatives at www.gamblingtherapy.org.
• Peer support forums: Online forums run by established organisations where you can share experiences anonymously and learn from others.

Recommended Next Steps

• Seek professional advice: Consider speaking to your GP or a mental health professional about available counselling or therapy options for both you and the person who gambles.
• Look after your own wellbeing: Set clear boundaries around money and household responsibilities and, where appropriate, take control of shared finances to limit the impact of gambling on family budgets.
• Use emergency support when needed: If you believe that someone is at risk of serious harm, including self-harm, contact emergency services or crisis helplines immediately.

Operator's Commitment

Griffon is operated by AG Communications Limited, licensed and regulated by the UK Gambling Commission (licence no. 39483). As a UK-regulated operator, we have a duty to monitor player behaviour, identify potential risks, and intervene where necessary to reduce the risk of gambling-related harm.

Internal Risk Checks and Monitoring

• Behavioural analysis: We may review patterns such as rapidly increasing deposits, extended or very frequent play sessions, repeated attempts to deposit after declines, and chasing losses. These reviews are designed to identify potential signs of harm, not to judge individual players.
• Affordability and financial checks: In line with regulatory expectations, we may carry out proportionate checks where we observe higher levels of spend, unusual payment behaviour, or other risk indicators. This may involve requesting additional information or evidence to ensure that your gambling remains affordable.
• Account and age verification: We are required to verify the identity and age of all players to ensure that nobody under 18 can gamble on Griffon and to comply with anti-money laundering and safer gambling obligations.
• Safer gambling messaging: We use on-site messaging and prompts (for example, reality checks and reminders) to encourage reflection about your play and to highlight the availability of responsible gaming tools.

When We May Contact You

Our safer gambling and customer support teams may proactively contact you if we identify patterns that suggest an increased risk of harm, such as:

• Significant increases in deposits or stakes within a short period.
• Repeated unsuccessful deposit attempts or use of multiple payment methods.
• Very long or frequent gambling sessions without breaks.
• Self-reported concerns, such as requests for limits, Time-Outs, or indications of financial difficulty.

Depending on the circumstances, we may:

• Provide information about responsible gaming tools and external support services.
• Apply or recommend specific limits (such as reduced deposit caps) to your account.
• Suspend or close your account and/or implement self-exclusion where we believe continued play would present an unacceptable risk.

We will always act in accordance with our regulatory obligations, our terms and conditions on griffoncoi.com/info/terms/, and our commitment to player safety.

Updates

The responsible gaming framework and regulatory requirements in Great Britain continue to evolve. Griffon therefore reviews and, where necessary, updates this page and our internal procedures to reflect current UKGC rules, industry best practices, and developments in safer gambling research.

How You Will Be Informed of Changes

• Website updates: The latest version of our responsible gaming information will always be available on this page at griffoncoi.com/info/responsible-gaming/.
• On-site notifications: For significant changes (for example, new tools or revised policies), we may display banners, pop-up messages, or account notifications when you log in.
• Email communication: Where appropriate, we may notify you by email using the contact details registered on your Griffon account, particularly if a change affects your rights, obligations, or the way our tools operate.

Date of last update to this Responsible Gaming page: 20 January 2026.

Contact & Feedback

If you have questions about responsible gaming at Griffon, need help using any of the tools described on this page, or wish to provide feedback on how we can improve our safeguards, we encourage you to contact us.

Responsible Gaming Contact Channels

• Email: You can reach our Responsible Gaming Team via the customer support email contact published on griffoncoi.com. When you write, please include "Responsible Gaming" in the subject line so that we can route your query appropriately.
• Telephone: Where a customer support telephone number is provided on our website, you may use it to discuss safer gambling concerns. Ask to speak to a representative regarding responsible gaming so that we can prioritise your call.
• Live chat / messaging: If live chat or secure messaging is available in your account area, you can use it to request limits, Time-Outs, or self-exclusion, or to ask for more information about our responsible gaming policies.

Feedback and Self-Control Requests

You can submit feedback and self-control requests through the customer support contact options available on griffoncoi.com. When doing so, please clearly state:

• Whether you wish to set or adjust deposit limits, Time-Outs, or self-exclusion on your Griffon account.
• Any concerns you have about your gambling behaviour or that of someone using your account.
• Suggestions for improving our responsible gaming tools or information.

All responsible gaming communications are treated with sensitivity and confidentiality. Our teams are trained to handle such requests professionally and in line with our obligations as a UK Gambling Commission licensee and our commitment to player welfare.